Aftermarket Sales Engineer at DTGen

Job purpose: 

To quote all planned and reactive remedial works within the service department.

Daily roles and responsibilities: 

  • Monitor and react to all incoming service remedials
  • Prepare customer quotations for service remedial works
  • Undertake the follow-up of the remedial and system upgrade/project quotations
  • Process and log all orders received for service remedial works.
  • Work with Business Development Manager on larger complex remedial works
  • Liaise with Parts Department, external suppliers and specialist contractors to arrange for the remedial works to be undertaken
  • Liaise with Service Operations Team to arrange for service remedial works to be undertaken
  • Liaise with Workshop to arrange for internal service remedials work to be undertaken
  • Complete costing and invoicing of planned and reactive remedial works
  • Undertake Invoicing for other works within the Service Department when required
  • Undertake the renewal of customer service contracts
  • Provide holiday and sickness cover for the commercial and operational staff within the Service Department
  • Undertake general administrative duties within the Service Department
  • Comply with the company health and safety policy
  • Comply with all aspects of the company’s ISO standards: Quality management - ISO 9001:2015 / Environmental - ISO 14001: 2015 / Occupational health and safety management - ISO 45001:2018, proactively contributing to the company’s continuous improvement
  • Observe and demonstrate behaviour in line with the core values of the company

Qualifications and skills:

  • Understanding of generators and/or mechanical and electrical equipment
  • Good organisational skills required
  • Customer focus and commercial awareness
  • Conversant with key Microsoft applications: Outlook, Word, Excel, PowerPoint etc.
  • Strong phone contact handling skills and active listening
  • Familiar with Business systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritise and manage time effectively
  • Friendly, positive and confident manner
  • Can work on own initiative and be a team player

To apply, please send your CV and covering letter to [email protected]